Refund policy

Instructions on Cancellation

Consumers have a 14-day right to cancel.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire 14 days from the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. In the case of multiple goods ordered in one order and delivered separately, the period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the last good.

To exercise the right to cancel, you must inform us (Studio Pollina, Aleksandra Kozlowska, Pappelallee 10, 10437 Berlin, Germany, hello@studiopollina.com, phone: +49 176 82460837) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an email). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. Please return the goods to: Studio Pollina, Pappelallee 10, 10437 Berlin, Germany.

You will have to bear the direct cost of returning the goods. For goods which, by their nature, cannot normally be returned by post (e.g. furniture and other bulky items), the cost of return is estimated at a maximum of approximately 150 EUR.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right to cancel

The right to cancel does not apply to contracts for the supply of goods which are not prefabricated and for the production of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

This applies in particular to custom-made or configured products, including but not limited to furniture, lighting and other design objects, that are manufactured, ordered or configured according to customer-specific requirements such as dimensions, materials, colours, finishes, fabrics or technical specifications.

Model cancellation form

(If you want to cancel the contract, please fill out this form and send it back to us.)

– To: Studio Pollina, Aleksandra Kozlowska, Pappelallee 10, 10437 Berlin, Germany, hello@studiopollina.com
– I/We () hereby give notice that I/we () cancel my/our () contract of sale of the following goods () / for the provision of the following service ():
– Ordered on () / received on (*):
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is notified on paper):
– Date:

(*) Delete as appropriate.